Use reply templates

Save time with pre-written ticket response templates.

Enable Round Robin ticket assignment

Automatically distribute tickets evenly among agents.

Enable or disable project reminders

Turn project reminders on or off in Hivelux.

Manage project statuses

Add, edit, or remove custom project statuses.

Manage project categories

Organise projects by category for easier tracking.

Allow employees to request shift changes

Let staff request changes to their assigned shifts.

Save employee clock-in location

Record where employees clock in from.

Automatically clock-in employees on first login

Enable auto clock-in when staff log in for the first time each day.

Clock-in by location radius

Restrict employees to clock in only from approved locations.

Allow clock-in outside shift hours

Decide if staff can clock in earlier or later than scheduled.